{"id":15511,"date":"2023-04-13T15:42:28","date_gmt":"2023-04-13T12:42:28","guid":{"rendered":"https:\/\/ukrtac.com\/return-and-replacement-of-goods\/"},"modified":"2023-07-27T07:08:43","modified_gmt":"2023-07-27T04:08:43","slug":"return","status":"publish","type":"page","link":"https:\/\/ukrtac.com\/en\/return\/","title":{"rendered":"Return and replacement of goods"},"content":{"rendered":"\n<p>In accordance with the<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/1023-12\"> Consumer Protection Law<\/a>, we make an exchange for a different color\/size or accept returns within 14 days and refund 100% of the price of the goods, minus the commission.<\/p>\n\n\n\n<p>When replacing or returning an item, please read the terms and conditions carefully:<\/p>\n\n\n\n<ul>\n<li>The product was not in use and has no signs of use or wear: scratches, scuffs, odors, stains, etc. That is, the goods were not used, but only tried on;<\/li>\n\n\n\n<li>The goods are fully complete and the integrity of the packaging is not compromised. The product has a special valve for careful opening and trying on;<\/li>\n\n\n\n<li>All labels and factory markings are preserved.<\/li>\n<\/ul>\n\n\n\n<p><strong>The term of fulfillment of our obligations<\/strong><br>We will replace the product or refund the money paid for your order after receiving it. As soon as the goods arrive at our warehouse in proper condition, but no later than 3 days from the date of receipt of the returned goods at our warehouse. In practice, it takes one business day.<\/p>\n\n\n\n<p><strong>Warranty obligations<\/strong><br>The goods in our store are covered by a warranty that confirms the obligation to ensure that the items are free from factory defects. The warranty is provided for 2 weeks from the date of purchase in our store, provided that the product has not been used. The warranty can be much longer if it is provided for in the manufacturer\/dealer relationship. Please check the integrity of our branded packaging, completeness and absence of defects when you receive the goods at the courier service point.<\/p>\n\n\n\n<p><strong>Attention!<\/strong>  You may be denied a replacement or refund in cases where the warranty does not apply:<\/p>\n\n\n\n<ul>\n<li>Damage to the original packaging. In fact, all clothing and equipment has a try-on valve on the package. There&#8217;s no need to tear the packaging, making it look unmarketable;<\/li>\n\n\n\n<li>Damage caused by use of the product for other purposes or in violation of the operating rules;<\/li>\n\n\n\n<li>Accidental damage caused by the buyer or damage resulting from negligence or use (exposure to liquids, refraction of the skin of the fingers on the gloves, foreign odors, pet hair, etc. that does not correspond to the presentation due to the actions of the buyer);<\/li>\n\n\n\n<li>Mechanical or other damage caused by intentional or negligent actions of the buyer or third parties;<\/li>\n\n\n\n<li>Unauthorized disclosure, repair or replacement of internal components or components of the name.<\/li>\n<\/ul>\n\n\n\n<p>The cost of all deliveries of goods subject to return or exchange shall be paid by the buyer. If the reason for the return of the goods is a &#8220;factory defect&#8221;, then our store will bear all the costs of sending the goods. In this case, be sure to indicate in the Nova Poshta declaration that the recipient is paying for the shipment.<br>Be sure to inform us of the TTN number (Nova Poshta invoice) under which you are returning the goods by a corresponding letter (a letter that you received from us at the time of ordering with its number), indicating the reason for the replacement or return:<\/p>\n\n\n\n<p>In case of <strong>replacement:<\/strong> let us know what you are returning and what to replace it with;<br><strong>In case of a refund:<\/strong> please indicate the details for transferring funds (or card number). You can get detailed information on the replacement or return of goods in our online store by contacting our managers by e-mail or phone.<\/p>\n\n\n\n<p><strong>Thank you for your orders and happy shopping!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In accordance with the Consumer Protection Law, we make an exchange for a different color\/size or accept returns within 14<\/p>\n","protected":false},"author":990003,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return and replacement of goods | UKRTAC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ukrtac.com\/en\/return\/\" \/>\n<meta property=\"og:locale\" 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